Privacy Policy
At Felidae Investments (Pty) Ltd, we are committed to protecting the privacy and security of our website visitors and customers. This privacy policy explains how we collect, use, and protect personal information when you visit our website, make a general enquiry, submit a service request, or ask for an export product quotation.
Introduction
Felidae Investments is a company that specializes in exporting basic goods and agricultural support products to African-bound destinations, as well as providing mining exploration, consulting, and project services. We respect the privacy of our website visitors and are committed to protecting their personal information.
What personal information do we collect?
We collect personal information from you when you:
- Make a general enquiry through our website's contact form
- Submit a service request for our mining services
- Request an export product quotation for our exported products
The personal information we collect may include:
- Your name
- Your email address
- Your phone number
- Your company name (if applicable)
- Your job title (if applicable)
- Your country or region
- The nature of your enquiry or request
How do we use your personal information?
We use your personal information to:
- Respond to your general enquiries and provide relevant information
- Process your service enquiries and provide customized details for our mining services
- Process your export product quotation requests and provide customized quotes for our export services
- Improve our website and services to better meet your needs
- Contact you for feedback and to obtain your views on our services
Storage and Security of Personal Information
We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Secure servers and databases
- Firewalls and intrusion detection systems
- Encryption of data in transit
- Access controls and authentication procedures
- Regular security updates and patches
Who do we share your personal information with?
We do not share your personal information with third parties, except in the following circumstances:
- With our service providers and business partners who need to access your personal information to provide services to you, such as logistics companies
- With law enforcement agencies or regulatory bodies if required by law or to protect our rights
How long do we keep your personal information?
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will securely destroy or delete it.
Your rights
You have the following rights in relation to your personal information:
- The right to request access to your personal information
- The right to request correction of your personal information - The right to request deletion of your personal information
- The right to object to our use of your personal information
- The right to request a copy of your personal information in a machine-readable format If you wish to exercise any of these rights, please contact us using the details below.
Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services, website, or applicable laws. If we make significant changes to this policy, we will notify you through our website or by email.
Contact Us
If you have any questions, concerns, or requests about this privacy policy or how we handle your personal information, please contact us at:
Felidae Investments (Pty) Ltd
Email: admin[at]felidaeinvestments.com
Address: 7 Asbestos Street, Chroompark Mokopane, South
Africa
Effective Date
This privacy policy is effective as of January 1st, 2024 and supersedes all previous versions.
